All employees attend an 8-hour orientation and pre-employment training session.  During this live classroom training session we cover critical topics that not only orientate new associates to Patrol Plus policies & procedures, but also prepare them to provide high quality of service to your property from day one.

Taking the time to make sure employees are orientated to the company’s expectations makes a significant difference in service development.  All new hires are assigned to a Supervisor who acts as a mentor to ensure they are performing within the expectations of the organization and their individual customer assignment(s).

Introduction

1. Mission Statement
2. Company Values
3. Company Vision

Patrol Plus Policies

1. Equal Employment Opportunity
2. At-Will Employment
3. Verification of Employability
4. Tobacco & Smoking
5. Anti-Harassment & Anti-Discrimination
6. Zero Tolerance for Violence
7. Employment of Relatives
8. Personal Relationships
9. Right to Modify & Revise

Employee Benefits

1. Paid Holidays
2. Vacation Benefits
3. Leave of Absence & Time Off
4. Uniforms & Equipment
5. Risk Management Program

Working with Patrol Plus

1. Office Hours & Location
2. Payroll
3. Payroll Advances
4. Scheduling
5. Performance Evaluations
6. Training
7. Call Off / Days Off Request Procedures
8. Change of Address / Phone Numbers
9. On-Duty Meal Periods
10. Telephone Use
11. Referral Program
12. Contacting Your Supervisor
13. Client Relations & Confidentiality
14. Uniform Standards
15. Absenteeism Policy
16. Disciplinary Policy
17. On-The-Job Injuries
18. Conclusion

Employee Handbook Acknowledgement & Final Exam

Preface

1. Why Post Order Training

Introduction

1. Hours of Coverage
2. Where to Park
3. Where to Write Reports
4. Personal Equipment Needed
5. Post Equipment
6. Employee IDs & Radio Procedures
7. Key Control
8. Arriving for Duty
9. Departing from Duty
10. Relief Procedures
11. Vulnerable Periods
12. Guard Your Words & Actions
13. Work Distribution

Documentation

1. Perception is Reality
2. Spelling on Reports
3. Daily Activity Reports
4. Patrol Inspection Reports
5. Incident Reports Timesheets
6. Parking Violations
7. Yellow Tags
8. Trespass / Loitering Citations
9. Storage & Replenishment of Reports

Patrol Procedures

1. Foot Patrols
2. What To Look For
3. Random Patrols
4. Patrolling Common Areas
5. Encountering Suspicious Persons
6. Parking Lots & Carport Areas
7. Vandalism/Graffiti/Property Abuse
8. Noise Disturbances
9. Vagrants

Company & Client Rules

1. Fraternization with Residents
2. Unauthorized Weapons on Post
3. Cellular Phone Use on Post
4. Housekeeping / Personal Appearance
5. Sleeping on the Job
6. Law Enforcement on Site
7. Notices & Newsletters
8. Lock & Unlock of Common Areas
9. Parking Enforcement
10. Lights Out / Maintenance Reports
11. Curfew
12. Unhappy Residents

Post Order Training Acknowledgement & Final Exam

All new security & patrol officers are tested on this material in orientation training.  We also conduct refresher training on these topics every few months to ensure they retain their training.